Privacy Policy — 和屿家具

How this site uses email inquiries. The site owner should review this before publication.

1 Introduction

This Privacy Policy describes how 廊坊市和屿商贸有限公司 ("we", "us", or "our"), operating the Heyu Furniture website at heyufurniture.com (the "Site"), collects, uses, stores, and protects personal information that you provide through our website, email, and Meta (Facebook or Instagram) lead forms.

We collect information to respond to product inquiries and run our business. We do not sell personal information. Please review this policy to understand our practices and the choices available to you.

2 Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit the Site.

Information you provide to us. When you contact us through a website inquiry, request a quotation, submit a Facebook or Instagram lead ad form, or otherwise communicate with us, we may receive:

• Your name and job title;

• Company name and business details;

• Email address and phone number;

• Country or region;

• Details of your inquiry, such as products of interest, order or project information; and

• Any other information you choose to share with us.

Meta lead forms: If you submit your details through a Facebook or Instagram instant form, Meta shares the form responses with us. We use those details to answer your request, provide product information or a quotation, and follow up about the inquiry. Optional promotional communications are sent only where permitted by law and with consent when required.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, including:

• Device and browser information (e.g., browser type, operating system, screen resolution);

• IP address and approximate location;

• Pages visited, referring URLs, and time spent on the Site; and

• Information collected through cookies and similar technologies (see Section 5).

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and communicate with you about our products and services;

• To process orders, deliveries, and after-sales support;

• To improve our website, products, and customer service;

• To send promotional communications if you request or consent to them, or where otherwise permitted by applicable law;

• To analyze website traffic and advertising effectiveness; and

• To comply with legal obligations, protect our rights, and prevent fraud or misuse.

We process personal information on the basis of your consent (where collected for marketing), the performance of a contract with you (e.g., fulfilling your inquiry or order), our legitimate business interests (e.g., improving our services), and legal obligations.

4 How We Share Information

We do not sell, rent, or trade your personal information. We only share information with trusted service providers who help us operate our business, including:

• Website hosting and IT service providers;

• Customer relationship management (CRM) and communication tools;

• Logistics, shipping, and payment partners (where applicable to your order);

• Advertising and analytics platforms (such as Meta / Facebook) where those services are used to manage lead submissions or measure marketing;

We seek to limit sharing to what is necessary for these purposes and apply appropriate safeguards. We may also disclose information when required by law or to protect legitimate legal rights.

5 Cookies & Tracking Technologies

Our Site may use cookies and similar technologies for basic functionality, usage analysis, or advertising, depending on the tools actually enabled. Where required by applicable law, we will seek consent before using non-essential technologies.

Type | Purpose

Strictly necessary | Required for the Site to function, such as security and session management.

Analytics | Help us understand how visitors use the Site (e.g., pages visited, traffic sources).

Advertising / marketing | If enabled, technologies such as Meta Pixel may help measure advertising performance and support relevant advertising, subject to applicable privacy choices.

Preferences | Remember your choices, such as language and region.

You can control cookies through your browser settings, and most platforms (including Facebook) let you manage ad personalization preferences. However, disabling certain cookies may affect how the Site functions.

6 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and encrypted transmission where appropriate.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. Please also keep your own account credentials and communication channels secure.

7 Data Retention

We retain personal information for as long as reasonably needed to respond to and follow up on inquiries, manage orders and business records, and meet legal, accounting, or reporting obligations. We review these needs when determining retention and delete or anonymize personal information when it is no longer necessary, unless a longer period is legally required.

8 Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Delete your personal information;

• Restrict or object to certain processing activities;

• Withdraw consent at any time for marketing communications; and

• Data portability , where required by applicable law.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law. If you are unsatisfied with our response, you may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

9 Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10 International Transfers

Our business operates internationally. Your personal information may be transferred to, stored in, and processed in countries other than your own, including countries where our servers, service providers, and business partners are located. We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated policy on the Site. Material changes will be communicated through the Site or other appropriate means. We encourage you to review this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Company: 廊坊市和屿商贸有限公司

• Email: [email protected]

• Website: heyufurniture.com This local presentation has no marketing subscription or automatic email service. The site owner should add the business identity, contact route, retention period and applicable privacy terms before publication.